FAQs

We believe that for bedding to feel good to sleep in, you have to feel good about it. 

That's why we manufactured some of the finest linen in the world, but we haven't stopped there.

We’ve pushed to minimise our impact on the environment and wider society across our entire supply chain. That means less waste and pollution, and more transparency and accountability.⠀

Sustainability and responsibility form the very foundations on which WOVE was founded on. As part of the B Corp movement, we strive not only for profits, but for the betterment of the world around us. This includes our employees and our customers, as well as society at large and the environment – both locally and globally. As a new business, we've earned the B Corp Pending status to demonstrate our commitment to society and the environment - as we strive to be a force for good in the world.


We're also very proud to be part of the 1% for the Planet global movement and are committed to donating at least 1% of all annual sales to environmental nonprofits creating positive change. Donating a percentage of sales is more transparent way of giving and represents a much bigger commitment than donating a percentage of profits. It means every time you purchase from us, 1% will go back to the planet - whether or not we're profitable.

You can drop us an email at hello@wove-store.com or give us a call on +44333 444 9683.

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We're not currently stocked in any shops as we work with manufacturers to bring you the highest quality bedding and ship it directly to you to ensure it's affordable. This also gives us more control over our supply chain - from the amount of single use plastic is used to carbon neutral delivery partners.

We do offer a discount for hospitality and designers, please drop us an email at hello@wove-store.com to discuss pricing. Please note that we may require a 12-14 week lead time for larger quantities.

About our bedding

Our bedding is made from the finest French linen - aside from offering ultimate comfort and effortless style, it's one of the world’s most sustainable fabrics. We'd happy ramble on about linen all day, you can find more information on our linen love page.

Our linen is free of any harmful dyes or chemicals and to produce an even softer finish, we've used a mechanical stone-wash, which consumes significantly less water than a traditional enzyme wash.

Our buttons are made from coconut shell as they're extremely durable, yet biodegradable.

Our bedding in manufactured in Portugal, in a family-run factory that has been operating for nearly 100 years. They have a rich heritage of producing some of the finest linen products in the world and are renowned for their textile innovation, research and development.

Aside from quality, we've also decided to use a European-based manufacturer to minimise the amount of carbon within our supply chain and to ensure our bedding is produced ethically, by workers in good working conditions with adequate rights.

All our bedding is Oeko-Tex certified, meaning that it's tested for harmful substances which are prohibited or regulated by law and chemicals which are known to be harmful to the planet and human health.

Aside from requiring very little water to produce, linen can grow very successfully with limited use of herbicides, pesticides, or other chemicals. Furthermore, bedding made of linen fibers grown organically but then processed with toxic chemicals, may still carry the organic certification label. Many European flax crops actually meet organic standards, whether certified or not. We therefore adhere to the Oeko-Tex certification, which surpasses all other standards in safety and environmental protection.

Thread count actually isn't the best way to measure the quality of your bedding, in fact it's largely a marketing gimmick. Thread count is the number of threads woven into one square inch of fabric - once you go beyond 400 for cotton bedding, the lifespan can actually be reduced as a finer thread is used. Linen fibres are from the middle of the flax plant, so it will be naturally thicker than the cotton bolls from the cotton plant. As a result, the average thread count for linen is around 150, which would be considered low for cotton bedding. To avoid confusion, we've avoided using thread count in any of our product descriptions.

The criteria we look at when examining the quality of a fabric is its weight, and how the yarn and fabric has been harvested, handled, and manufactured.

For duvet covers and fitted sheets, we currently stock single, double, king size, and super king standard UK sizes. We currently only stock standard size housewife pillowcases. For the exact dimensions of our different products please refer to our bedding size guide.

Our sets are pre-bundled, so unfortunately you cannot mix and match sizes and colors. However, all items available in bundles can be purchased individually, so you can mix and match as you like. Choose any of our duvet covers, fitted sheets and pillowcases, and we'll bundle them in one of our linen drawstring bags for you.

When it comes to fitted sheets, we believe that the deeper the better. That's why our fitted sheets are 35cm deep and are elasticated all the way around to ensure a snug fit on any thickness of mattress. For the exact dimensions of all our bedding, please visit our bedding size guide.

We've written some tips and recommendations on how to care for your bedding.

Ordering

We accept all major credit cards (including via Apple Pay and Google Pay) as well as Paypal.

Unfortunately we don't currently sell gift cards but we will do in the future.

No problem, just get in contact with us at hello@wove-store.com to process a cancellation.

Postage & Returns

We can currently only offer postage to the UK. We've partnered with DPD for their carbon neutral commitment and level of service.

We offer free postage to the UK on all orders over £50 and it costs £3.99 for postage on orders less than £50.

In most parts of the UK, you should receive your order within 2 working days. We typically dispatch your order within 1 working day of receiving it and it should be delivered by DPD the next working day.

The night before your delivery, you'll receive a text and/or email from DPD with options to reschedule or leave delivery instructions. You'll also receive a one-hour time slot on the day of delivery and be able to track the progress of your order on the delivery route.

Please note that in certain circumstances and more remote parts of the UK, it may take longer for you to receive your order and you might not have the delivery options offered by DPD.

We've almost completely removed single use plastic from our supply chain and your order will arrive in 100% recyclable packaging (hooray!).

Typically, your order will come packed in a linen bag with raw organic cotton drawstring although we do sometimes tie smaller orders with hemp twine. We'll then wrap it in tissue paper that made from 100% recycled paper and then pop it in a shipping box made from at least 90% recycle paper (we're working on making it 100%). All our stickers and labels are made from 100% recycled paper and any inks used are water-based.

If for any reason you'd like to return your order, we'd be very happy to offer a full refund, exchange or credit note of the same value as your order as long as the item is unused and in the same condition that you received it in.

Please get in contact with us at hello@wove-store.com, quoting your order number, within 30 days of receiving your purchase. We'll then send prepaid label for you to post your order back to us.

Unfortunately any postage that's been paid is non-refundable.

We'll process your refund to the original payment method within 5 working days from receiving your order back to us.